Service Coordinator

Memphis, TN

Full Time

Mid Level

Job Overview

Memphis Ice is looking for a Service Coordinator to support our field service team. This role is focused on learning service dispatch, technician communication, and service workflow coordination. You’ll also assist with inbound calls and job booking as needed. This is a great opportunity for someone who wants to grow into dispatch or service coordination within a field service environment.

What Makes Us Great

Memphis Ice isn’t a call-center environment — it’s a hands-on service operation where teamwork actually matters. You’ll work closely with technicians, service coordinators, and customers to keep things moving and solve real-world problems every day.

We’re a tight-knit team that communicates, helps each other out, and gets things done
You’ll learn how a real field service operation works from the inside — not just answer phones
No two days are the same, and you won’t be stuck doing “busy work”
We believe in training, growth, and promoting from within
This is a great role for someone who wants more than “just a CSR job” and is interested in operations, logistics, and coordination

Compensation

The initial pay range for this role is $45,000 - $65,000
Total pay is a combination of base salary, team monthly performance bonuses and discretionary holiday bonuses

Benefits

Health, dental, vision and life insurance, 90% company funded
HSA account with $3,000 contributed by the company annually
401K retirement plan with 4% company match
Short term and long term disability insurance
Aflac supplemental insurance
Cell phone allowance
8 paid holidays per year
12-17 days of PTO per year depending on tenure

Location

This role is intended for full-time in office in Memphis, TN.

What You’ll Be Doing

Coordinate service schedules and communicate with field technicians
Manage inbound customer requests via email and chat
Follow up on unsold estimates and open service items
Keep job statuses, notes, and schedules accurate and up to date
Support preventative maintenance scheduling
Assist with answering inbound calls and booking service jobs when needed

What You’ll Be Learning

Hands-on training in service dispatch and technician coordination
Learn how to prioritize jobs and support a busy service schedule
Cross-training in customer service and scheduling workflows
Clear growth path into Dispatcher or Service Coordinator roles

What We’re Looking For

Strong communication and follow-up skills
Organized, detail-oriented, and comfortable multitasking
Ability to work with both customers and technicians
Comfortable using phones, email, chat, and scheduling software
Interest in service operations, logistics, or coordination roles
1-2 years of experience in a similar role is preferred but not required

If you like staying organized, talking to people, and being part of a team that keeps technicians rolling and customers happy, you’ll fit right in here.

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This role involves coordinating with field technicians, managing schedules, and following up on open items. What interests you about this type of work?*

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This role is a stepping stone into service dispatch or coordination. What kind of role are you hoping to grow into long-term?*

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